 Peter Nannestad
Peter has spent all his career in the hotel and leisure industry. He became the National Training Manager for an international hotel company, helping the group increase its stockholding from 6 to 16 hotel units.
12 years was spent in senior operational corporate management roles, mainly in the General Management and Food and Beverage operations. The last 7 years of which were as a General Manager with Holiday Inns, culminating as GM of a 300 bedroom hotel in Bristol.
After the corporate world two hotels were purchased of his own - Moor Lodge in 1984, a 25 bedroom hotel with a turnover of £179,000. By 1987 the turnover had been increased to £556,000. In 1988 Peter purchased the Best Western Leigh Park Hotel, and increased the turnover from £168,000 to £546,000 in just 2 years.
The two hotels were sold in the 90's, for family reasons, from which the consultancy company HBIM was formed. In addition to hotels, Peter diversified into other business sectors, including restaurants and pubs, golf complexes, Home Office Prison services and international public relation companies. After working with Government grant agencies over a number of years Peter has found that the key management and sales skills training programmes are as effective for small and medium companies as well as corporate.
 John Pattin
John Pattin has owned and run The Cottage in the Wood Hotel and Restaurant in Malvern since 1987.
In late 1990 he was “up against it” and cast around for someone to assist in righting the ship. The someone he found was HBIM, then in its infancy and working in partnership with them, restored profitability and established a way forward.
John brings to you the experience of having been on the “receiving end”, a keen desire to ensure maximum profitability for owners and managers and a particular strength in sales and marketing.
Prior to becoming an hotelier, John worked for 25 years in London advertising agencies as well as at Courtaulds in Brand Management. His final appointment was Deputy Chairman at AAP Ketchum (now Grey Global Group). He was a Director of Consort Hotels for several years through to the takeover of Best Western and currently is Chairman of the Heart of England committee of the BHA (British Hospitality Association). John holds the MCam qualification in advertising and marketing, is an accredited Business Coach under the Profit Through Productivity scheme and is a member of the Institute of Business of Consulting.
 Michael Porter
Michael originally trained for five years with the Savoy Group including two one year assignments with The Hotel de Paris in Monte Carlo and The Mount Nelson Hotel in Cape Town before joining his family business Distinctive Inns Ltd in which he progressed to running the flagship hotel The Bear at Woodstock before becoming Operations Director for the group which had in its portfolio some six hotels, thirty five restaurants and pubs and an outside catering business which catered for Silverstone, Brands Hatch and Henley Regatta. The group was sold to Kennedy Brookes in 1985 and subsequently to Forte Hotels.
Having worked offshore for three years with Sun International, Michael returned to the UK as a main board Director for Pavilion Leisure Plc responsible for the hotel division, “Select Hotels Ltd”. Over the course of one year the 26 strong hotel group was turned from a £1m loss to a profit of £1.2m and was on course to show profits in excess of £3m in year two. Michael left Pavilion to acquire his own hotels and during the nineties he bought and sold three hotels before turning to consultancy in 2000 to the present, whilst at the same time investing in his own property company specialising in “new builds”, which he sold in November 2007.
 David Allen
David Allen has over 20 years experience in coaching and advising businesses in Hospitality, Retail, Manufacturing, Telecommunications and Information Technology as well as with Charitable Trusts.
He has a strong, successful track record supporting businesses, working one-to-one or with teams at all levels and helping them to improve performance and profits. His specialisms include marketing, boosting sales, cost control, business planning, forecasting and budgeting, IT, purchasing, leadership and team development.
……“His advice was completely relevant to the business and he was very focused on critical areas. I would have no hesitation in recommending Dave Allen as a business coach and I think future clients would be both lucky and privileged to have him on board.”….
Ann Maddison
Rural Entrepreneur of the Year 2008
 John Goleczka
John Goleczka is a specialist in the hotel, restaurant and accommodation sector.
He has a successful track record working one to one and with teams at all levels, with many years experience in the hospitality industry, including owning and running a hotel and restaurant in North West England.
He is a former Army Officer and held management positions with companies in logistics and hospitality.
John is an accredited business coach with the hospitality industry's Best Practice Forum and has worked with businesses of all types across England.
He brings a highly practical 'no nonsense' approach to his work with clients, counting operational management, leadership and personal development, online sales and marketing and cost control, among his specialist areas.
 Michael Kagan
On graduating from Westminster College in 1972 have worked for a number of corporate hotel companies, including Strand Hotels, Thistle Hotels, Kennedy Brooks and Heritage Hotels in various senior management roles.
- Duty Manager/Front Office Manager of 4 star 930 bedroom Cumberland Hotel, London
- Market Planning Manager for the London division of Strand Hotels with approximately 7,500 bedrooms
- Food and Beverage Manager, General Manager and Area Manager responsible for a variety of hotels from 300 bedrooms Thistle Hotel to 120 bed roomed privately owned hotel.
- Proprietor of my own 21 bed roomed hotel specialising in conferences and banqueting for 21 years.
Have held several positions within the industry including Chairman of the Chester Hoteliers Association, Chairman of the Wrexham Tourism Groups, Chairman of the British Hospitality Wales Committee. I have run my own consultancy business offering a product very similar to HBIM in the 90’s.
I am currently a member of the BHA Wales Committee, The Institute of Hospitality and a Director of North Wales Tourism, a private company offering a range of services from central bookings, marketing and distribution of literature to over 1200 members.
On a leisure bases I am a member of Wrexham Golf Club and Wrexham Rotary. I was President of Wrexham Rotary in the year 2003.
 Louise Lloyd (FCCA, PGCE)
Louise is a Hospitality Management Accountant and Trainer providing Management Accountancy Services to Hotels, Bars, and Restaurants and Bistro’s.
After graduating in Business Studies in 1989, Louise became lecturer/trainer in business studies in both Higher and Further Education sectors. She then moved to a Finance role in 2000 by becoming the Trading Accountant at a university for Residential and Hospitality Services with a turnover of £12m where she was responsible for trading performance of the café’s, bars, accommodation, book shop, cinema and Theatres. It was at her time at the University she became a qualified accountant. After making in-roads to the financial performance in the areas of her responsibility, Louise started working for herself as a management accountant and trainer in the autumn of 2007 supporting independent Hospitality businesses.
 Jeremy Palmer
Took a 2 year OND course in Hotel Management at Brighton Catering College.
Undertook management training and development at 5 different hotels in the ‘Concord Hotels’ group working in 5 different departments over a period of 2 years.
Held first management post at the ‘Duke of Cornwall Hotel’ in Plymouth and travelled up through the ranks to House Manager - worked there for a total of 8 years.
Food Service and Business Management Lecturer at the Plymouth College of Further Education in the Hotel and Catering Department.
Developed the ‘Euro Exchange’ Course which was the first in the country and ran it for 5 years. Was invited back to the ‘Duke of Cornwall Hotel’ as General Manager and then joined the board, after 13 years carried out a management buy-out and sold out not long after.
Runs a Hotel Consultancy mainly in Marketing and Sales, helping companies to identify their market.
 Ted Wood
Ted has a wealth of high level expertise in the restaurant and catering industry. His skills lie in maximising business potential and profit. He is a successful restaurateur, having established Dockgate 4 bar & grill in Southampton which he ran for five years; taking a brown-field site to a successful business in a very short timeframe.
Dockgate 4 was a big 120 cover restaurant with two large bars and a turnover around £1.8m. It achieved recognition in both the A.A. and Michelin Guides and was a beacon of excellence along the whole of the south coast.
His business experience and expertise spans a number of industries and disciplines. Giving valuable insight into diverse business models. He has worked with both large and small companies, re-targeting, re-structuring, re-training and re-motivating to achieve increased profit levels. He is a hands-on person who is prepared to follow theory with practice, at all levels.
A consummate sales professional, he is dedicated to helping others achieve their potential in their chosen field. He gained a degree in Physical Education at Loughborough University, where he trained under some of the great sports coaches of the time. His extensive coaching experience has enabled him to nurture top performance in many people in business.
 Angela MacAusland
UK Business Development Manager
Angela is the first point of contact for people calling into the HBIM head office and has nearly 25 years of varied business experience gained in a variety of fields from IT, training and development, sales and marketing to recruitment and general office management.
Angela has practical experience of working for large multi-national organisations as well as small, professional services consultancies and local businesses. She has worked in many different sectors including retail, business to business, healthcare, manufacturing, creative industries, and the licensed trade. She has owned her own successful companies and understands what people need to do to adapt to survive in times of economic downturn.
A self-motivated individual who sets the standards for others, a natural leader who is creative, highly organised and people orientated and she has the added advantage of knowing where all the business coaches are at any one time.
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